Webinar and power point presentations
Optimizing Communication Management
In this webinar, learn how LEAP sites used the team to better manage non-clinical work, such as incoming phone calls, messages, and requests, allowing less provider involvement in these tasks. Gain in-depth understanding of how one LEAP site, West County Health Centers, has developed workflows involving the care team MA, RN, and front office staff. This webinar was recorded by the Center for Care Innovations, as part of a learning collaborative to help practices enhance access.
West County Health Centers / The Center for Care Innovations