Role featuresJob descriptions, career ladders and other HR materials

  • Role features

    Patient Advocate job description

    This Care Team Patient Advocate job description is from Neighborhood Family Practice in Ohio. It describes the patient advocate's role in internal communication, including coordinating the daily team huddle, as well as ensuring proactive communication with patients and outside care systems and services.

  • Role features

    How the Patient Advocate fits into the care team

    This two-page graphic from Neighborhood Family practice in Ohio outlines the roles of Patient Advocate, Medical Assistant and Nurse and illustrates how administrative and clerical tasks can be removed from clinical staff's responsibilities, freeing nurses up for triage, patient visits, and patient education.

  • Role features

    Medical Secretary–job description

    This job description from Harvard Vanguard Medical Associates describes the functions of the medical secretary, a clerical role designed to not only answer phones and make appointments, but also to "improve clinical operations through coordination of contact between team clinicians, patients, and referrals outside the unit."