Publications

Role featuresJob descriptions, career ladders and other HR materials

  • Role features

    "Share the Care" Assessment of Team Roles and Tasks

    This is an example of a planning tool, to assess who is currently doing what tasks in your practice and then who should be doing each task, based on how we learned that LEAP sites define clear roles and responsibilities. Task distribution will vary from practice to practice, but the tool is in the discussion about roles that this worksheet can stimulate. Your practice may be able to redestribute tasks in a way that better fits your workforce and patient needs.

  • Role features

    Planned Care Coordinator Job Description

    Here is the job description of the patient access representative role at one LEAP site, reflecting the responsibilities and skills in patient-facing administrative roles.

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  • Role features

    Care Team Patient Advocate Job Description

    Here is the job description of the patient advocate role at one LEAP site, reflecting the responsibilities and skills in patient-facing administrative roles.

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  • Role features

    Community Connector Job Description

    Here is the job description of the community connector role at one LEAP site, reflecting the responsibilities and skills in health coaching and connecting patients to community resources.

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LEAP Learning ModuleOther helpful topics included in this website

Video

  • Video

    Medical receptionist story of reaching out and finding patients

    Hear a medical receptionist at one LEAP site describe how her team members rely on her do find and do outreach to patients.

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Staff trainingTutorials, training manuals, etc.

  • Staff training

    Community Connector Monthly Report Training Example

    See training materials from one LEAP site, Hidalgo Medical Services, preparing community connectors to document their work in following up with patients after an Emergency Department visit.

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