Staff trainingTutorials, training manuals, etc.

  • Staff training

    Introduction to Care Team Roles and Understanding the MA Scope of Practice

    See how one LEAP site trained all care team members about the scope of practice for MAs in California.

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  • Staff training

    Medical Assistant Externship Clinical Protocol

    West County/Sebastopol uses the MA extern program at a nearby college to assess fit of potential care team MAs. Externs who thrive in the team model are hired on full time and this is a very successful mechanism to sustain good MAs.

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  • Staff training

    Care Team Medical Assistant Training Curriculum

    See what one LEAP site has developed as a training curriculum for an expanded MA role. Training includes what it means to be in charge of patient flow, how to lead care team huddles, how to perform population management for their patient panel, and communication skills for interviewing patients and working with team members. They developed protocol for all responsibilities and workflows, to support MAs as they work at the top of their license.

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  • Staff training

    Clinical Assistant Training Manual

    Learn how one LEAP site trains Clinical Assistants as scribes, in a model with 2 Clinical Assistants per provider. Clinical Assistants are MAs and LPNs.

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  • Staff training

    Medical Assistant training curriculum

    Union Health Center developed a robust training curriculum for MAs to take on expanded roles in patient education. MAs learn about chronic disease, motivational interviewing, communication skills and more, through weekly didactic and clinical training sessions. The curriculum consists of learning modules, PowerPoint slides, in-person exercises, and homework assignments. To receive a pdf of the MA training curriculum, please contact Audrey Lum, RN, MPA, at alum@unionhealthcenter.org

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  • Staff training

    Patient Facilitator Competency Checklist

    See the Competency checklist used by one LEAP site to ensure Patient Facilitators (MAs) have demonstrated competency over the course of their first six months of training. This site also closes the clinic for 1 hour every week for ongoing training and refreshers.

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